Privacy Policy | LM Sanrgy Pvt Ltd

Draft for review: This policy must be checked against the website’s actual data collection, service providers and retention practices before publication.

1. About This Policy

This Privacy Policy describes how LM Sanrgy Pvt Ltd handles personal information provided in connection with website enquiries, requests for solar consultation and related communications.

If a particular service requires additional information, the purpose of collecting that information should be explained when it is requested.

2. Information You Share With Us

Depending on the enquiry you make and the fields you complete, the information you provide may include:

Your name and contact details, such as mobile number or email.
Your city, village or proposed installation location.
Your property type and solar installation requirements.
Electricity usage or bill information that you choose to provide for an assessment.
Messages, photographs or other details you voluntarily share while discussing your enquiry.

Please provide only information relevant to your request. Do not submit passwords, payment PINs, OTPs or unnecessary identity documents through a general enquiry form.

3. Purposes of Using Enquiry Information

Information provided for an enquiry is used to handle that request, including:

Responding to your questions about solar products and services.
Discussing installation requirements and possible solutions.
Preparing a requested quotation or arranging a site survey.
Following up on the consultation or service you requested.
Handling related customer support queries.

Any separate promotional communication or additional use of personal information should be explained through an appropriate notice and choice where required.

4. Website Requests and External Resources

When you visit a website, its hosting systems may process technical information such as your IP address, requested pages, browser information and request times. The information retained depends on the hosting configuration.

This website’s layout loads fonts and icon styles from external providers, including Google Fonts and cdnjs. Your browser connects to those providers to retrieve these resources, which can disclose your IP address and request-related technical information to them.

Cookies and Tracking

Website functionality may use session or security cookies. You can manage cookies through your browser settings, although blocking necessary cookies can affect some features.

To be completed before publication: Confirm the cookies actually used, their purposes and durations, and whether analytics, advertising pixels, embedded maps or other tracking services are enabled. Add the applicable providers and controls here.

5. Sharing Information

Where necessary to handle your request, relevant information may need to be available to authorised personnel or service providers involved in responding to the enquiry or delivering the requested service.

Information may also need to be disclosed in response to applicable legal requirements or lawful requests.

To be completed before publication: Identify the actual hosting, enquiry management, communication and installation providers that receive personal information. Confirm any processing outside India and any additional sharing practices.

6. Information Retention

Retention should be limited to the period needed for the stated purpose, taking account of applicable recordkeeping requirements and any unresolved service or dispute matters.

To be completed before publication: Specify the actual retention periods or deletion criteria for enquiries, customer records, uploaded documents, server logs and backups.

7. Information Security

No method of internet transmission or electronic storage can be guaranteed completely secure. Please avoid sharing sensitive information unless it is necessary and an appropriate collection method has been provided.

To be completed before publication: Confirm the safeguards actually implemented for personal information, including access restrictions and secure transmission. Do not describe protections that have not been implemented.

8. Privacy Questions and Requests

You may contact us to ask about information you have shared, request correction or deletion, or ask to stop optional communications. Requests will need to be considered in accordance with applicable requirements and any necessary recordkeeping obligations.

To help identify the relevant enquiry, provide the contact details used when you originally contacted us. Do not send additional identity documents unless specifically requested through an appropriate channel.

Visit our Contact page to raise a privacy-related enquiry.

To be completed before publication: Add the designated privacy or grievance contact, a monitored email address and the process for handling privacy requests.

9. Third-Party Links and WhatsApp

Our website may provide links to external websites or communication platforms. When you follow a link to WhatsApp or another external service, your interactions with that platform are also subject to its own privacy terms.

Review the relevant platform’s policy before sharing information.

10. Updates to This Policy

This policy may be revised when website features or information handling practices change. The approved version should display its last updated date, and additional notices should be provided where applicable.