1. About These Terms
These Terms & Conditions concern the use of the website operated by LM Sanrgy Pvt Ltd and the submission of enquiries about its solar services.
Please read these terms together with our Privacy Policy and any written quotation or agreement provided for your particular project.
2. Website Information
The website provides general information about solar systems, installation services and related assistance. System suitability depends on the requirements and conditions of each property.
Website descriptions do not replace a site assessment, equipment specifications or a project-specific proposal. Please confirm important details with our team before making a purchase or installation decision.
3. Enquiries and Site Surveys
Submitting a contact form, requesting a callback or discussing a project does not by itself confirm an order, installation date or service booking.
Any proposed survey or appointment is subject to confirmation with our team. If a charge applies, it should be disclosed before you agree to the service.
Please provide accurate contact details and relevant information about your property and requirements.
4. Quotations and Project Scope
The scope and commercial details of a proposed installation should be stated in the written quotation or agreement provided for that project.
Before accepting a proposal, check the following details:
- System capacity and selected equipment.
- Installation work and materials included.
- Any civil work, structural work or other exclusions.
- Price, taxes and quotation validity.
- Payment stages and any advance requirement.
- Proposed timelines and approval dependencies.
- Applicable warranty and after-sales service terms.
- Cancellation, return and refund conditions.
Changes to the agreed scope, equipment or pricing should be documented and agreed before the additional work proceeds.
5. Site Suitability and Access
Installation planning may depend on available roof space, shading, roof condition, structural suitability, electrical infrastructure and safe access.
Please disclose known site issues and confirm that you have the necessary authority or permission to arrange work at the property.
Any required structural assessment, site preparation or electrical upgrades should be addressed in the project scope.
6. Generation and Savings Estimates
Solar generation and savings figures shown in demonstrations, calculators or examples are illustrative unless expressly stated otherwise in a written project agreement.
Actual results depend on factors including sunlight, weather, shading, equipment, installation design, maintenance, electricity usage and applicable tariffs.
A system’s capacity in kilowatts (kW) is different from energy generated or consumed in kilowatt-hours (kWh). One electricity unit equals one kWh.
Interactive demonstrations simplify real-world operation. They should not be used as electrical design instructions or as a guarantee of generation, backup or financial savings.
7. Subsidies and External Approvals
Any subsidy-related assistance is subject to the requirements of the relevant scheme and the decisions of the responsible authorities.
Website information or assistance with an application does not itself confirm eligibility, approval, payment amount or disbursement timing.
Grid connection, metering and other approvals may involve external agencies. The responsibilities and assistance included in your project should be confirmed in writing.
8. Installation Scheduling
Proposed installation dates should be confirmed with our team. Scheduling may depend on site readiness, equipment availability, weather, safe working conditions and required approvals.
Any significant change to an agreed schedule should be communicated and addressed under the relevant project agreement.
9. Payments
The amount payable, payment stages, accepted payment methods and any applicable charges should be set out in the quotation, invoice or project agreement.
Before making a payment, confirm the beneficiary details through an official company contact and retain your payment receipt.
Do not share banking passwords, card PINs or OTPs through website enquiry forms or customer support messages.
10. Warranty and After-Sales Service
Equipment warranty coverage depends on the applicable manufacturer’s warranty documents and product terms. Any separate installation or workmanship warranty must be specified in the project agreement.
Product warranty, performance warranty and maintenance services are different forms of coverage. Please confirm their duration, scope, exclusions and claim procedure before accepting a quotation.
Website references to warranty periods should be read together with the terms for the particular equipment supplied.
11. Cancellations, Returns and Refunds
Please review our Cancellation & Refund Policy together with the terms disclosed for your order or project.
Any applicable cancellation conditions, deductions, return requirements and refund process should be communicated before the relevant commitment is made. These website terms do not establish a blanket non-refundable advance or a fixed cancellation charge.
12. Acceptable Website Use
Please do not use this website to:
- Submit fraudulent, misleading or impersonated enquiries.
- Send spam, malicious files or harmful code.
- Attempt unauthorised access to website systems or data.
- Disrupt website operation or interfere with other users.
- Misuse another person’s personal information.
13. Website Content and Third-Party Materials
Website content may include company materials and materials belonging to third parties. Any applicable ownership, licence and attribution requirements must be respected.
Do not reproduce company branding or project content in a way that falsely suggests an association, endorsement or ownership of the work.
14. External Links
Links to external websites or communication platforms are provided for convenience. Those services may have their own terms and privacy policies.
Please review the relevant external terms before using those services or providing information.
15. Questions and Complaints
If you have a concern about website information, a quotation or a service, please use our Contact page and provide the relevant enquiry or order details.
Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded.
16. Changes to These Terms
These website terms may be updated to reflect changes in website features or business practices. The approved version should display its update date.
Updating this page does not by itself change the terms of an existing signed project agreement.